Designed around your schedule.
Two ways to send your laundry. One standard of care. Choose what works for your day.
How would you like to send your laundry?
From your door, back to your door.
- 01
Message Us
WhatsApp us with your pickup address, preferred service, and estimated load. Our team typically replies within 10 minutes during operating hours.
- 02
We Confirm
We confirm your pickup window, send a price estimate, and lock in your schedule. Shuttle service is a flat rate — pickup and return included, no zone fees.
- 03
Prepare Your Bag
Pack your items in your own laundry bag before the courier arrives. Our driver collects via Gojek, so having everything bagged and ready keeps your pickup smooth.
- 04
We Collect
Your courier arrives at the confirmed time. Items are recorded and photographed on the spot before they leave your hands — you have a record, and so do we.
- 05
We Care
Garments are sorted by fabric type and processed according to your chosen speed tier. Need whites washed separately? Add-on separation is available — ask us when you confirm.
- 06
We Return & You Pay
Your order is packed and sent back to your address. Payment is by transfer or QR code — settled before your items are dispatched back to you.
Your items are photographed and recorded the moment our courier collects them. If we notice anything unusual during processing — a stain, a loose button, a care label concern — we'll message you before we proceed.
Disclaimer: For customers who choose Drop-off but request courier Delivery when their laundry is completed, additional courier delivery fees and standard delivery conditions apply.
Our commitment to every order.
Photographed, tagged, and recorded before we begin — so you always have a reference, and so do we.
Unusual stain, damaged button, care label concern — we message you first. Nothing proceeds without your awareness.
Contact us within 24 hours of receiving your order. We review every claim personally and we will make it right.
Hand-pressed. Hand-folded. Returned with quiet pride.
Ask, and we'll answer.
Where do you deliver?
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We cover Canggu, Pererenan, Seminyak, Dalung, and surrounding areas via Gojek — wider coverage available on request. Shuttle service requires a minimum of 6kg; drop-off at our atelier starts from 3kg.
How do I place an order?
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Everything goes through WhatsApp. For shuttle, send your order and any care instructions via chat. For drop-off, speak to our staff directly — they'll note everything on your order.
Are my clothes washed separately from other customers?
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Always. Every order gets its own dedicated machine cycle — your laundry is never mixed with anyone else's.
How do I track my order?
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Once your order is logged, we send a QR link to your WhatsApp. Use it to track your order status in real time and view our photo documentation of any pre-existing stains or damage — full transparency from the moment we receive your items.
Can I give special care instructions?
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Yes — for delicate fabrics, sensitive skin, or specific items, just let us know. We'll adjust the cycle, detergent, or handling accordingly.
What if something is damaged or lost?
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Contact us via WhatsApp and we'll work with you directly to find a fair resolution.
Hand us your basket.
Message us on WhatsApp — we'll confirm your pickup window within minutes.
